FAQ


Frequently Asked Questions (FAQ) — 16th Avenue

1. What is 16th Avenue?

16th Avenue is a women’s online fashion retailer offering clothing, accessories, swimwear, handbags, footwear, jewelry, and more. (16th Avenue)

2. Where is 16th Avenue located?

We are an online-only women's fashion store. However, our business and mailing address is:
8 Misthollow Square, Scarborough, Ontario, Canada, M1E 4P4 

3. What are our business hours?

Our online store is available 24/7

 Customer Service Hours Monday to Friday, 9:00 am to 5:00 pm (local time).

4. How can I contact 16th Avenue?

5. What payment methods do you accept?

16th Avenue accepts:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Mastercard

  • PayPal

  • Shop Pay

  • Visa 

6. Is shipping available, and are there shipping fees?

Yes absolutely! We currently offer shipping to Canada, United States & the United Kingdom. We are pleased to offer free shipping on all items. Please see our Shipping Policy for more detailed information

7. What is the return and refund policy?

We have a Return & Refund Policy page. For specifics like how many days you have to return an item, condition of returns, how to initiate and where to send your items etc., you can check our return policy page here  https://www.16thavenue.ca/pages/return-refund-policy

8. How can I track my order?

There is a Track Your Order feature on the site located in the menu at the top if you are using a computer or by clicking the 3 lines located at the top left from a mobile phone. This allows you to follow up on the status of your order.

9. What kinds of products do you offer?

Categories include:

  • Women’s Clothing (dresses, tops, bottoms) 

  • Handbags 

  • Footwear 

  • Jewelry & Watches 

  • Sunglasses 

  • Swimwear / Beachwear 

  • Health & Fitness items 

  • Skin, Hair & Nails products 

10. What are your policies on privacy, terms of service, etc.?

We have dedicated pages for: