Shipping Policy

Last Updated: August/16/25

Welcome to 16th Avenue! We are committed to providing you with a seamless and efficient shopping experience. Please review our shipping policy below for details on our shipping procedures, timelines, and expectations.

Shipping Destinations

16th Avenue currently ships to addresses within the United States, Canada and the United Kingdom only. We do not offer international shipping outside these locations at this time.

Processing & Shipping Times

Shipping times will vary based on supplier location, the destination of the order, order processing times, chosen shipping method, and whether an item is personalized or custom-made. However, we strive to process and ship orders as efficiently as possible. Below are our general shipping timelines:

  • Orders Fulfilled from U.S. Warehouses:

    • Orders are typically processed within 1-2 business days.

    • Delivery time to U.S. addresses: 1-2 business days.

    • Delivery time to Canadian addresses: 1-4 business days.

  • Orders Fulfilled from Warehouses Outside the U.S.:

    • Orders are typically processed within 1-3 days.

    • Delivery time: to US addresses 7-12 days.

    • Delivery time to Canadian Addresses 7-12 days.
    • Delivery time to United Kingdom 5-11 days.

  • Personalized & Custom Items:

    • Orders containing personalized or custom items may take additional time to process and ship. Customers will be notified if extended shipping times apply.

General Shipping Commitment At 16th Avenue, we make every effort to ensure that all orders are shipped with a delivery expectancy of no more than 15 days from the date of order placement. While we strive to meet these timelines, unforeseen delays due to customs processing, carrier delays, or other external factors may occasionally occur.

Order Tracking & Notifications Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the status of your delivery.

Shipping Fees & Charges Shipping costs are calculated at checkout and may vary depending on order size, weight, and destination. Occasionally, we offer free shipping promotions, which will be clearly indicated on our website.

Address Accuracy & Delivery Issues To ensure successful delivery, customers must provide accurate shipping information at the time of purchase. 16th Avenue is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to address errors, the customer may be responsible for reshipping costs.

Delays & Exceptional Circumstances While we work diligently to meet our stated shipping times, there may be occasional delays due to high order volume, holidays, weather conditions, or unforeseen circumstances beyond our control. If your order is delayed beyond the estimated delivery window, please contact our customer service team for assistance with your phone number and order# at info@16thavenue.ca

Contact Us For any questions or concerns regarding our shipping policy, please reach out to our customer support team at info@16thavenue.ca or through our Contact Us page on our website.

Thank you for shopping with 16th Avenue! We appreciate your business and look forward to serving you.